FAQ
Frequently Asked Questions
1. Where do you ship?
We currently ship throughout the United States and selected international destinations.
2. What shipping options do you offer?
We provide the following shipping methods:
- Express Shipping (3–6 business days) — $20
- Free Shipping (7–14 business days) — Free
- Free Standard Shipping (7–14 business days) — $10
Shipping times may vary due to holidays, weather conditions, customs processing, or carrier delays.
3. How long does order processing take?
Orders are usually processed within 1–3 business days before shipment.
4. How can I track my order?
Once your order ships, a tracking number will be sent to your email within 1–3 business days.
5. Do you accept returns?
Yes. We accept eligible returns within 14 days after delivery.
Returned items must be:
- Unused
- In original condition
- In original packaging
Please contact our support team before sending any return package.
6. What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours after delivery and include clear photos of the issue. We will work quickly to resolve it.
7. Can I cancel or modify my order?
Orders may be canceled or modified within 12 hours after purchase. Once processing or shipping begins, changes may no longer be possible.
8. Are your bags suitable for everyday use?
Yes. Our hip hop crossbody bags are designed for both fashion and daily convenience, making them perfect for casual outings, travel, festivals, and streetwear styling.
9. Is checkout secure?
Yes. We use secure payment processing and encrypted checkout systems to protect your personal and payment information.
10. How can I contact customer support?
You can contact our customer support team through our Contact Us page or by email. We typically respond within 24–48 business hours.